https://www.lalopop.com/home daily 1.0 2023-03-23 https://www.lalopop.com/portfolio daily 0.75 2021-12-13 https://www.lalopop.com/portfolio/project-one-k28c6 monthly 0.5 2021-12-13 https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/a914ea59-9735-4c2f-9ded-70baee0b28a3/Picture1.png Portfolio - 01. Infobip Marketplace - Partner Experience The goal of our marketplace is a balance to bring our customers a way to discover solutions in a convenient way in a trusted space. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/f0adf7c0-c9f0-4f7c-b417-58a96c24c941/Screen+Shot+2021-12-13+at+2.16.30+PM.png Portfolio - 01. Infobip Marketplace - Partner Experience We began by creating a benchmark to a goal through competitive/comparative research. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/8906f192-ead2-4716-953f-0c7cbb4508f7/LF+wire.png Portfolio - 01. Infobip Marketplace - Partner Experience Lo-fi wireframes were effectively built in Miro to allow for quick and easy changes, wider input, and buy in. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/c5146c37-7a22-4dcc-a992-2e045cddda07/BeforeInstallation_new_tab.png Portfolio - 01. Infobip Marketplace - Partner Experience Customer Facing view. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/1424719b-4721-43ed-9249-e662b51c3504/Build+an+app+-+form+1.2.png Portfolio - 01. Infobip Marketplace - Partner Experience With the customer experience defined, I could then use this information in developing the partner experience. This would be the data the would be necessary to create a new app within our marketplace. https://www.lalopop.com/portfolio/project-one-k28c6-d7lkg monthly 0.5 2021-12-13 https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/a1fd10e0-1a85-477e-978b-cd2aaba35ffa/Screen+Shot+2021-12-14+at+6.38.29+PM.png Portfolio - 02. OpenMarket SaaS Benchmarking against our competitors. Some of them are direct competition however others just do a damn good job at similar concepts that we wanted to create. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/2b32cbef-b506-4bb8-8638-566c87f36449/Screen+Shot+2020-07-13+at+2.20.05+PM.png Portfolio - 02. OpenMarket SaaS 1 of the 2 personas, the campaign manager was an important role that surfaced after interviewing our customers. This position was a representation of our customers need to have a wholistic look at our product vs an everyday implementer of campaigns. They may organize and set up the structure to support the business goals. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/29389439-51ca-4ba9-9758-a46493db37a1/Screen+Shot+2020-07-13+at+2.19.57+PM.png Portfolio - 02. OpenMarket SaaS The campaign implementer was an important role that surfaced after several interviews with our customers and understanding how they use our current products and how they use some of our competitive products that we were interested in replacing. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/3da83d1f-d2fd-40a7-8ad9-d083e59cfd6d/Screen+Shot+2021-12-14+at+6.48.02+PM.png Portfolio - 02. OpenMarket SaaS No UX portfolio would be complete without the obligatory post it notes on a whiteboard. This workshop was to help us understand our business KPI's and the ideal customer journey. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/e7630fde-d010-4d2d-bd1c-c5b9e9d0980c/Screen+Shot+2021-12-14+at+6.42.22+PM.png Portfolio - 02. OpenMarket SaaS This was the resulting ideal customer journey to sign up. https://www.lalopop.com/portfolio/project-one-k28c6-d7lkg-6hlee monthly 0.5 2021-12-13 https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/bebe0a11-064c-46f2-8cfa-f28e3320c3df/Screen+Shot+2021-12-14+at+7.51.11+PM.png Portfolio - 03. OpenMarket Design System Here is a simplification of our design process for this project. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/65d6856a-6002-4d8e-a2e4-829cedddffcb/screencapture-chapter-apps-web-gitpages-openmarket-component-library-react-2021-12-15-11_56_38.png Portfolio - 03. OpenMarket Design System You can see just from the pure navigation, this was a very comprehensive design system. I wish I could share the actual workings with you however it is behind a login. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/dd11d3be-c86f-466b-81ac-43b6b66be11e/1-Overview.png Portfolio - 03. OpenMarket Design System BEFORE: Look and feel of our home page before applying the design system. https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/8a530706-5059-4b56-bda9-55172fa908e1/screencapture-xd-adobe-view-a62fea8f-1a25-4fe2-abde-3068083ef05e-f37c-screen-947a9e2e-66c8-4d5f-98a4-14a0c41870e6-2021-12-15-12_29_59.png Portfolio - 03. OpenMarket Design System AFTER: this is the homepage with the design system applied. This link will take you to a simple user flow of becoming a customer and the look and feel to creating a simple broadcast. https://www.lalopop.com/portfolio/project-one-k28c6-d7lkg-6hlee-ywwza monthly 0.5 2021-12-13 https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/39cf7e5e-d6bf-45dd-81f4-eae78cc76f26/01_Edward_SnapShot-01.png Portfolio - 04. Become - An App for Change Our persona https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/6f7b758a-dc8a-424c-ba85-a4648ebb51e5/03_Journey_Map_BCC-01.png Portfolio - 04. Become - An App for Change The Journey Map https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/b41877b8-2ec6-4360-a4e7-58f08a32558c/IMG_20161013_105412.jpg Portfolio - 04. Become - An App for Change Branding session https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/8651f578-5efb-46fa-ac3b-bdc4bc41afbe/00_become_User_Flow_Chart_08162017.png Portfolio - 04. Become - An App for Change Full user flow including all activities https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/42665454-68f4-4391-b647-028bacef7190/Screen%2BShot%2B2020-05-31%2Bat%2B4.25.27%2BPM.png Portfolio - 04. Become - An App for Change A sample user flow of what a user might experience https://images.squarespace-cdn.com/content/v1/61b718cd4499df511468f3d1/f173c3ab-1228-480e-b18b-1818691f9ca0/become_makingachange.gif Portfolio - 04. Become - An App for Change Initial exercise of what a user might experience when picking the change they would like to work on.